Privacy Policy
Breathe mama doula- Sabira Camp
Last updated: 25 October 2026
Your privacy matters
At Breathe Mama Doula, your privacy, trust and confidentiality are incredibly important to me.
Whether you're reaching out with a question, booking an appointment or inviting me to support you during pregnancy, birth or early parenthood, I want you to feel confident that your personal information is handled with care, respect and professionalism.
This Privacy Policy explains how I collect, use, store and protect your information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. About Breathe Mama Doula
Breathe Mama Doula provides personalised birth and postnatal doula support, infant feeding consultations, baby massage and other family wellbeing services.
I am responsible for ensuring that personal information collected through my independent practice is handled appropriately and confidentially.
Business: Breathe Mama Doula
Website: www.breathemamadoula.co.uk
Email: Sabiracamp@gmail.com
Data controller: Sabira Camp IBCLC
2. What information I collect
Depending on the services you enquire about or receive, I may collect:
Your name and contact details, including your email address, telephone number and home address.
Information relating to your pregnancy, birth and postnatal experiences.
Relevant medical or health information that you choose to share.
Information about your baby's health, development and feeding.
Appointment and booking details.
Consultation notes, feeding assessments and care plans.
Relevant communications and follow-up correspondence.
Payment and invoicing information.
Information submitted through my website or Google Ads enquiry forms.
I only collect information that is necessary and relevant to the services I provide.
3. How your information is used
Your information allows me to provide personalised, safe and professional support.
I may use it to:
Respond to your enquiries.
Arrange, confirm and manage appointments.
Understand your individual needs and preferences.
Provide appropriate birth, postnatal or infant feeding support.
Maintain accurate consultation and client records.
Prepare care plans, recommendations and follow-up information.
Communicate with you before and after appointments.
Process payments and maintain business records.
Meet relevant professional, legal and safeguarding responsibilities.
Your information will not be sold to third parties or used for unrelated marketing without an appropriate lawful basis.
4. How I store your information — Cliniko
Breathe Mama Doula uses Cliniko, a professional practice-management system, to securely manage client information and communications.
Cliniko allows me to maintain organised, confidential records and provide a consistent standard of care.
Depending on the services you receive, Cliniko may be used to:
Store your personal contact information.
Manage appointments and bookings.
Maintain consultation notes and relevant health information.
Record infant feeding assessments, recommendations and care plans.
Store relevant documents and client records.
Send appointment confirmations and reminders.
Send emails and other communications relating to your appointments or care, where the relevant Cliniko functionality is used.
Manage invoices and payment records.
Cliniko provides security features designed to protect sensitive client information, including controlled account access and encrypted data handling.
I take reasonable steps to protect your information and limit access to those who need it for legitimate professional purposes.
Cliniko acts as a third-party service provider processing information on behalf of my practice.
You can read more about Cliniko and its approach to privacy at:
https://www.cliniko.com/privacy/
5. Communication with clients
I may communicate with you through Cliniko, email, telephone or other communication methods that we have agreed to use.
These communications may include:
Appointment confirmations and reminders.
Information about your upcoming consultation.
Follow-up advice and care plans.
Relevant documents or recommendations.
Responses to questions relating to the support you receive.
Invoices and payment information.
Where appropriate, I may use Cliniko to send and manage these communications.
Please be aware that ordinary email and messaging services may not provide the same level of security as a dedicated clinical record system. I will take reasonable precautions when sharing sensitive information and aim to use appropriate communication methods.
I will not add you to unrelated marketing mailing lists simply because you have made an enquiry or booked a consultation.
6. Website enquiries and Google Ads
You may contact Breathe Mama Doula through my website, email or advertisements, including Google Ads lead forms.
When you submit an enquiry, I may collect your name, email address, telephone number and any other information you choose to provide.
This information is used to respond to your enquiry, discuss your needs and provide details about my services.
If you decide to book an appointment, relevant details may be transferred into Cliniko so that I can manage your booking and maintain appropriate records.
Google processes information collected through its advertising services according to its own privacy policies.
Google's Privacy Policy is available at:
https://policies.google.com/privacy
Submitting an enquiry does not automatically subscribe you to marketing communications.
7. My lawful basis for processing information
Under UK GDPR, I must have an appropriate lawful basis for collecting and using personal information.
Depending on the circumstances, this may include:
Contract: To arrange and provide the services you have requested.
Legitimate interests: To respond to enquiries, maintain appropriate communication and manage my business, where these interests do not override your rights.
Legal obligations: To comply with relevant legal, accounting and professional requirements.
Consent: Where your permission is required for a particular use of your information.
Sensitive health information
As part of my professional work, you may share sensitive information relating to your physical or emotional health, pregnancy, birth experiences or your baby's wellbeing.
This is known as special category data and receives additional protection under UK GDPR.
I will only process this information where an appropriate lawful basis and additional Article 9 condition apply. Where explicit consent is the appropriate condition, I will request it.
You can ask me why particular information is needed before choosing to share it.
8. Sharing your information
Your personal information is treated confidentially and is never sold.
I may share information with trusted service providers who help me operate my business, including Cliniko, website hosting providers, payment services and email providers.
Where a referral or communication with another healthcare professional may benefit your care, I will explain the proposed sharing and seek your agreement where appropriate.
There may be circumstances where information must be shared to meet legal requirements or address safeguarding concerns.
I will only share information where there is an appropriate lawful basis for doing so.
9. Changes to this Privacy Policy
I may update this Privacy Policy to reflect changes in my services, business practices or legal requirements.
The latest version will always be available on my website.
10. Contact me
If you have any questions about how your information is collected, used, stored or protected, please get in touch.
Breathe Mama Doula
Email: Sabiracamp@gmail.com
Website: www.breathemamadoula.co.uk
Thank you for trusting Breathe Mama Doula. I understand how personal your journey can be, and I am committed to treating both you and your information with the care, dignity and respect you deserve.
IBCLC LACTATION CONSULTATION | SERVICE AGREEMENT
Compassionate, evidence-based infant feeding support
Practitioner: Sabira Camp, IBCLC • www.breathemamadoula.co.uk
Thank you for choosing Breathe Mama Doula. My aim is to offer thoughtful, respectful and individualised support. Please read this agreement before signing; it explains what is included and the terms of your booking.
1 | Scope of practice
As an International Board Certified Lactation Consultant (IBCLC), I provide specialist, evidence-based infant feeding assessment, education and support. Depending on your needs, our consultation may include:
· Discussion of your feeding journey, concerns and goals; observation of feeding, positioning and attachment.
· Support with breastfeeding, expressing, bottle feeding, combination feeding and milk supply.
· Assessment of feeding-related concerns, including oral function where appropriate; practical guidance and an individualised plan.
· Signposting or referral to other healthcare professionals where appropriate.
I do not prescribe medication, perform tongue-tie division or provide medical treatment outside my professional qualifications. My service does not replace care from your GP, midwife, health visitor or paediatrician.
2 | Fee, booking and payment
The initial home consultation costs £180 for up to two hours. Full payment is required in advance to secure the appointment; your booking is confirmed when payment has been received. Any additional services will be discussed and agreed separately.
3 | Follow-up support
The £180 fee covers the agreed home consultation only. Further appointments, telephone consultations and ongoing advice by WhatsApp or other messaging are not included and are charged separately. Fees will be explained and agreed before additional support is provided.
4 | Cancellation and rescheduling
I appreciate that circumstances with a new baby can change. Please give at least 24 hours’ notice if you need to cancel or rearrange.
· With at least 24 hours’ notice, I will offer rescheduling without a rescheduling fee, subject to availability. If you cancel, refunds remain subject to your statutory rights and any lawful, reasonable costs already incurred.
· With less than 24 hours’ notice, a fair and proportionate cancellation charge may apply only where permitted by law, reflecting losses or costs that cannot reasonably be avoided. Any remaining balance will be refunded.
· If I cancel the appointment, you may choose an alternative date or receive a full refund for the service not provided.
5 | Consent and professional boundaries
Your comfort, dignity and choices are central to my practice. I will explain any feeding observation, physical assessment or hands-on support and ask your permission first. You may decline or stop any element at any time. Recommendations are based on the information available during our consultation; specific feeding outcomes cannot be guaranteed.
6 | Confidentiality and privacy
I keep consultation notes securely using Cliniko, a practice-management system for healthcare professionals. Cliniko uses encryption and access controls to help protect records. I am responsible for how your information is used, and Cliniko processes information on my behalf. The integrated Privacy Notice below explains this in more detail.
7 | Privacy Notice — How I use your information
Breathe Mama Doula is responsible for deciding how your personal information is used (the data controller). Contact for privacy enquiries: Sabiracamp@gmail.com.
What I collect: contact and booking details, payment and appointment records, and relevant information about you and your baby shared during an infant-feeding consultation, including health and feeding notes. I do not ask you to enter medical information into the electronic signing form.
Why I use it: to arrange and deliver consultations, keep accurate clinical records, communicate about your care, handle payments, meet professional or legal obligations, and respond to queries or concerns.
Legal bases: Health information receives additional protection under UK GDPR; I will rely on an appropriate special-category condition for providing healthcare under duties of confidentiality, or explicit consent where required.
Cliniko and security: I use Cliniko to store consultation records. Cliniko acts as a service provider/data processor on my behalf and provides security safeguards including encryption and account access controls. I restrict access to authorised people who need it. No digital system can be guaranteed completely risk-free.
Sharing: I do not sell your information. I may share relevant information with other healthcare professionals when you authorise this or another lawful basis applies, and where required for safeguarding or by law. Necessary service providers, such as Cliniko and payment or signing providers, may process limited information on my behalf.
Storage and retention: records are kept only for as long as necessary for care, professional requirements, safeguarding, insurance and legal obligations
Your rights: subject to legal exceptions, you may request access, correction, erasure, restriction or transfer of your information, object to certain uses, or withdraw consent where processing relies on consent. Contact me using the details above.
I will not use your health information for marketing without an appropriate lawful basis and any consent required. This Privacy Notice forms part of this service agreement; you can request a copy at any time.
8 | Professional responsibility
I will provide services with reasonable care and skill, within my training and professional standards. If you or your baby need urgent medical attention, seek appropriate medical care promptly. Nothing in this agreement excludes or restricts liability where doing so would be unlawful, including for negligence causing death or personal injury.
9 | Agreement and signature
By signing, I confirm that I have read and understood this agreement, including the £180 advance payment, scope and limitations of support, separately charged follow-up, cancellation terms, and the integrated Privacy Notice. I understand that I can ask questions before signing.
Client electronic signature: ______________________________________
Date: ________________________
Thank you for placing your trust in Breathe Mama Doula.